Great American Cookies
Great American Cookies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great American Cookies has a 2.3 star rating from 3 customer reviews and consumers are mostly dissatisfied; recent recommendations advise to check order fulfillment first.
Key Takeaways for Future Customers
- Check store will make your order before relying on online pickup to avoid last-minute cancellations.
- Expect mixed experiences with customer service and limited website support when seeking refunds or corporate contact.
Negative Feedback / Risk Areas
- Frequent Great American Cookies customer complaints about unfulfilled orders and lack of refunds or reachable customer service.
- Reports of poor in-store management and rude staff affecting service quality.
- Problems with website and order delivery leading to unresolved billing or refund issues.
Positive Feedback
Some customers praised timely, professional service and product quality at certain locations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great American Cookies has a 2.3 star rating from 3 customer reviews and consumers are mostly dissatisfied; recent recommendations advise to check order fulfillment first.
Key Takeaways for Future Customers
- Check store will make your order before relying on online pickup to avoid last-minute cancellations.
- Expect mixed experiences with customer service and limited website support when seeking refunds or corporate contact.
Negative Feedback / Risk Areas
- Frequent Great American Cookies customer complaints about unfulfilled orders and lack of refunds or reachable customer service.
- Reports of poor in-store management and rude staff affecting service quality.
- Problems with website and order delivery leading to unresolved billing or refund issues.
Positive Feedback
Some customers praised timely, professional service and product quality at certain locations.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gulfport, Mississippi
No one made my order
- - Online order; store couldn't fulfill due to staffing.
- - Special-occasion order; refund denied; corporate contact unavailable; will contact store tomorrow.
I placed my order online and arrived at the store, and was told that they could not make my order because that person had left. I asked for a refund and was told they couldn't do that either.
I asked for corporate's number and was told they did not have that either.
I can understand staffing issues, but my order was for a special occasion, and if my order was canceled, or if I was told that the store couldn't fulfill my order, I would have spent my money somewhere else. I will reach out to the store directly tomorrow.
Preferred solution: Full refund
User's recommendation: Check to make sure they will make your order first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt was requested
- - Emailed customer service and got no response.
- - Found a number online and called it; the call was disconnected.
- - Please reach out soon.
I emailed the customer service email and never got a response. I asked the cashier at my location for a phone number with no luck.
I searched the internet for a phone number and landed here. I called the number a few times and it was disconnected.
My issue remains unresolved. Please reach out soon.
Irving, Texas
Complaint
- - A store manager degraded and mocked staff.
- - The cashier's name is Tonya.
- - The reviewer says the manager should be fired.
while in the store {longview,tx} last week i watched a manager degrade and make fun of her staff. she was nothing short of a bully.
I asked the lovely cashier the name it was Tonya. she has no business being a manager at all and needs to be fired immediately!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Charlotte, North Carolina
Management issues
The tanger store the manager teddy is very rude and disrespectful to her workers I watched a costumers walk out because of how she is with her workers
Arlington, Texas
Customer Satisfaction
- - Everything was professional, timely, and classy.
- - There was cleanliness, organization, packing, labeling, shelving, and a warm welcome.
Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, dedication, devotion, commitment, patriotism, QUALITY, quantity, a warm and HOMEY WELCOME and send off, warm SMILES, proper packing, labeling, and shelving, and ECSTATIC prices! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, ALL employees in ALL departments! Keep up the GREAT work!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerManagement issues
- - Teddy is the manager at the Tanger outlet cookie shop.
- - Store smells like weed and is left unattended.
- - Long lines leave customers without help.
The Tanger outlet store for a great American cookies yawls manager or GM name Teddy Every morning she comes in there. The whole store is covered in a weed smell.
She always leaves the store unattended. She allows people to eat cookies and pretzels, and she also allowed one of the employees to bring their little sister in to make them cookies to take home for free one of the days I was there.
There was a huge line customers walking out because no one was helping. I hear nothing but disrespect from the Teddy girl also fired one of her employees for being in a car wreck.
Preferred solution: I would like to know something is being done with the worker Teddy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLetter that I don't work there anymore
My name is Samantha lemaire
I worked for the great American cookie company in broussard la I need verification that I no longer work there.
Order not delivered
- - Order was scheduled to be delivered on 2/14.
- - Only a box with 6 cookies was received; refund is requested.
Hi,
I placed this order to be delivered on 2/14. My staff informed me Friday that this order was not received, they only received a box containing 6 cookies. I would like to request a refund.
Thank you.
Preferred solution: Full refund
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